Suggestions and Complaints.

We do our best to provide a caring and efficient service and are always seeking ways to improve upon it. If you have a concern with our services or if you have a suggestion for improving them, then please write to our Business Manager or ask for our complaints leaflet at reception. We try to deal urgently with any concerns that have arisen and with your help to learn from them. In addition, we are always trying to help our staff develop to their full potential so it is very helpful to us if our Business Manager could be advised of any aspects of our service that may have particularly impressed you.

- click here for our complaints policy -

Patient Participation Group.

The Avenue Surgery has an active Patient Participation Group. The Group was set up in the summer of 1998, and meets quarterly. It is made up of 11 patients who form, The Chairman, Vice Chairman, Treasurer, Secretary and committee members. There is direct involvement from the Practice through Dr. Corey and Mr Peter Williams. The Group is actively involved in patient issues particularly in improving care and services at the surgery. Our practice newsletter keeps you up to date with the Group’s activities. It is normally available from Reception, Warminster Library, Citizens Advice Bureay, Beckford Centre and our website.