Doctor's Appointment - Telephone Warminster (01985) 224600

Appointments to see a doctor can be made between the hours of 0830 ( 8.30 am ) and 1830 ( 6.30 pm ) only by telephoning Warminster (01985) 224600 . For an urgent appointment please inform the Nurse Adviser who will make the necessary arrangements. Please make such requests as early in the day as possible.

Routine Doctor's appointments can also be made at reception. If you are not satisfied with the routine appointment that is offered then your case would be referred to one of our Nurse Advisers who will contact you to arrange an alternative date and time.

Home Visits - Telephone Warminster (01985) 224600

Please try to come to the surgery whenever possible, as facilities here are far better for examinations and treatment. If you are housebound or too ill to attend the surgery please try to make your request for a visit by 1200 ( 12 pm ).

Nurse Advisers

Our Nurse Advisers are fully trained Nurses who normally work specifically for two of the partners. You can be assured that they can fully discuss your medical problem in the strictest confidence. They will help to identify the nature of your medical problem and assess how it is best dealt with.

Receptionists

Our Receptionists try to ensure the smooth working of the practice and the best use of the doctors’ and nurses’ time. The Receptionists are not clinically trained and cannot decide on the nature of your medical problem or how it should best be dealt with. Therefore, if you are not satisfied with the appointment time that you have been offered then they will have to refer you to our Nurse Advisers.

Telephone Calls

Our research has shown that our telephone lines are busiest between 0830 ( 8.30 am ) and 1000 ( 10 am ) and 1400 ( 2 p.m. ) and 1430 ( 2.30 p.m. ) therefore it would help us greatly if you could avoid telephoning at these times for routine matters.

In order to provide effective training, protect our staff from abuse and meet current data protection regulations, telephone calls to and from The Avenue Surgery may be recorded.

Emergency Calls - Telephone Warminster (01985) 224600

If you are faced with a life-threatening emergency at any time please do not waste time calling the surgery because we will be unable to help. Instead please immediately call 999 and ask for an ambulance.

If you need a doctor in a medical emergency between 0800 ( 8.00 a.m. ) and 1830 ( 6.30 p.m. ) a Nurse Adviser will normally take your call and make the necessary arrangements.

At any other time our ‘answerphone’ will give you the telephone number of the West Wiltshire PCT Out-of-hours Service or you can telephone the service direct on 0845 120 8476.

Making a Nurse or Blood Test Appointment - Telephone Warminster (01985) 224622

Appointments to see a nurse or for a blood test can be made by either calling at the reception desk or by telephoning Warminster (01985) 224622.

There are three specialist Practice Nurses, four Nurse Advisers, a Phlebotomist and four Health Care Assistants providing a wide range of expertise at the surgery from 0900 (9 a.m.) to 1800 (6 p.m.), Monday to Friday. Appointments may be made for blood tests, smears, immunisations for children, foreign travel, other vaccinations and immunisations. There are also health clinics for family planning, teenage health, health promotion, asthma, diabetes and coronary heart disease.

Results of Tests

Our laboratory services pick-up test samples between 1130 and 1230 each day. We do not currently have the facilities to test samples on-site. Results from the samples may become available before 1700 ( 5 p.m. ) the same day. In urgent cases, where the results indicate treatment is required, we will contact you directly. However, we will normally decline to release results information to telephone callers due to confidentiality requirements and data protection laws.

Repeat Prescriptions

Fax: Warminster (01985) 846876

E-mail: avenue.repeat@gp-j83018.nhs.uk

Website: CLICK HERE

If you need regular or repeat prescriptions, which must have been authorised by a doctor, these should be ordered giving us at least two working days notice for the completion of the NHS administration requirements. Our staff are not permitted to accept telephone orders due to patient safety and confidentiality issues.

Repeat Prescriptions can be obtained by posting or presenting a repeat prescription form to the surgery. Alternatively we provide fax, e-mail and website repeat prescription ordering services, as detailed above. We are not responsible for any collection service put in place by the Pharmacies in Warminster. We have agreed with all the Pharmacies in Warminster that prescriptions may be sent by us directly to the chemist of your choice for dispensing. This will enable you to go straight to the Chemist of your choice and collect your prescription. Your choice needs to be clearly indicated in your written request to us.

Please note that:

It takes two working days (Mon - Fri) for us to correctly process a repeat prescription request.

Moss Pharmacy is not part of the Avenue Surgery and we are not responsible for its operations