All posts by Amy Rogers

New Scam: Covid Passport

Members of the public are being contacted (letter and calls) by an organisation claiming to be representing the NHS and offering them the opportunity to purchase a Covid Passport. They are asked to complete an order form and include their bank details for a small fee.

The NHS will never ask a patient for their bank details and while there are organisations that ‘facilitate’ applications for items such as visas, passports, etc, for a fee, the NHS does not and there is no such thing as a Covid Passport (not to be confused with a Covid Pass).

Phone Lines Down 31/12/2021

Our phones are now working, please bear with us while we answer your calls. Thank you for your patience.


Our phone lines are currently down. Please bear with us, we are working with our supplier to get them working again as soon as possible. In the meantime, please visit our website and fill out an eConsult. We are sorry for any inconvenience caused at this time.


Change at The Avenue

After nearly 29 years of service Dr Wingfield is due to retire from the Practice at the end of November, her last working day will be the 19th. She came to Warminster from her GP training at the RUH and then Frome starting here on the 1st February 1993 and will have worked full time for the NHS for over 33 years. The plans have been in place for sometime and no one could have imagined quite how the last part of her career would develop with the pandemic!


Dr Wingfield says, “It has been a privilege to be part of this community and to see the town, the Practice and my patients grow and develop during this time. I always wanted to provide long term care and get to know people, helping them through good times and bad. Babies born when I arrived are now grown up and having babies of their own so I have achieved my ambition! The hospital, which has been so hard fought for over the years, is safe and thriving in its current form. The Practice has developed considerably, and so much more rapidly due to the pandemic than I could have imagined.  I am leaving a very capable, skilled and compassionate team who I know will continue to provide high quality care to the area. I am delighted that Dr Karen Finch will be taking over my list and I know they will be in excellent hands having worked with her at Medvivo, the out of hours service for some time”.


After a number of years working in business, Dr Finch changed career and completed her medical degree and GP training in the West Midlands. She briefly worked in practices there before moving to the South West where she has been working in local practices before joining The Avenue Surgery. Her growing interests are in women’s health and dermatology. In her spare time Dr Finch enjoys interior design, although prefers to delegate the DIY!

Limited resources this week due to staff sickness

Due to unprecedented levels of staff sickness across all of our teams, we are left with limited resources this week. If you have any non-urgent queries, please take advantage of our eConsult service and we will get back to you as soon as we can. If our phone lines are busy and you need quick medical help, you can also call 111.

Thank you for your patience and understanding.

Information regarding POD

As of Monday 11th October, the POD telephone number will be changing to 0300 303 5090. To order your medication through the POD you will now need to call this number.

Anyone who calls the old number will hear a message telling them the new number. This is due to the Swindon and Devizes POD teams merging.

Domestic Abuse Helpline

People wanting to report domestic abuse will be able to access a new out of hours number from this week.

Wiltshire Council will be operating a dedicated line from 5pm weekdays and all over the weekend for people who want to report concerns or seek help.

During the week, Splitz provides a support service on behalf of Wiltshire Council. The charity supports victims of domestic abuse and sexual violence, and children and young people impacted by domestic abuse. It carries out interventions to support perpetrators and provide safe accommodation for victims and their children. During the pandemic and beyond, Splitz has adapted its services and continues to deliver a high level of service to those in need. The volume of self-referrals into Splitz had increased by 50% during the pandemic, which shows that vulnerable people do know how and where to access local help. Currently Splitz receives around 60 to 70 referrals each week for support.

The new dedicated out of hours line is 01225 712880 and will take over from the Swindon Domestic Abuse Support Service, which has kindly provided additional out of hours telephone support to Wiltshire residents over recent months.

Global Blood Test Tube Shortage

“The NHS has been advised of a global shortage of some equipment used for taking blood tests.


As I am sure your GP practice has explained, this shortage of bottles for blood tests has an impact throughout the country.


This has meant that we must follow national guidance and can only perform the most urgent and emergency blood tests at this present time.


As a result, your GP may have agreed that your blood test should be postponed in order to help ensure that we have enough blood bottles available for those in most urgent need.


I understand that this may well cause you some anxiety and uncertainty, and I am sorry for that, but your GP will have made this difficult decision based on clinical priorities and need.


Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be doing everything we can to re-book your test when supplies become more easily available.


Thank you for your patience and bearing with us.”

There is currently a global shortage of blood test tubes for the next few months.

In response to this, we are unable to carry out routine blood tests with immediate effect until the supply issue has been resolved. We would like to reassure patients that we will only be doing bloods for those who are acutely unwell.

Please do not call us regarding this issue as the situation is completely out of our control. If you currently have a routine blood appointment booked with us, please expect a call from us promptly to cancel the appointment.

We are sorry for any inconvenience caused.