Category Archives: Uncategorized

New Scam: Covid Passport

Members of the public are being contacted (letter and calls) by an organisation claiming to be representing the NHS and offering them the opportunity to purchase a Covid Passport. They are asked to complete an order form and include their bank details for a small fee.

The NHS will never ask a patient for their bank details and while there are organisations that ‘facilitate’ applications for items such as visas, passports, etc, for a fee, the NHS does not and there is no such thing as a Covid Passport (not to be confused with a Covid Pass).

Phone Lines Down 31/12/2021

Our phones are now working, please bear with us while we answer your calls. Thank you for your patience.


Our phone lines are currently down. Please bear with us, we are working with our supplier to get them working again as soon as possible. In the meantime, please visit our website and fill out an eConsult. We are sorry for any inconvenience caused at this time.


Limited resources this week due to staff sickness

Due to unprecedented levels of staff sickness across all of our teams, we are left with limited resources this week. If you have any non-urgent queries, please take advantage of our eConsult service and we will get back to you as soon as we can. If our phone lines are busy and you need quick medical help, you can also call 111.

Thank you for your patience and understanding.

Information regarding POD

As of Monday 11th October, the POD telephone number will be changing to 0300 303 5090. To order your medication through the POD you will now need to call this number.

Anyone who calls the old number will hear a message telling them the new number. This is due to the Swindon and Devizes POD teams merging.

Domestic Abuse Helpline

People wanting to report domestic abuse will be able to access a new out of hours number from this week.

Wiltshire Council will be operating a dedicated line from 5pm weekdays and all over the weekend for people who want to report concerns or seek help.

During the week, Splitz provides a support service on behalf of Wiltshire Council. The charity supports victims of domestic abuse and sexual violence, and children and young people impacted by domestic abuse. It carries out interventions to support perpetrators and provide safe accommodation for victims and their children. During the pandemic and beyond, Splitz has adapted its services and continues to deliver a high level of service to those in need. The volume of self-referrals into Splitz had increased by 50% during the pandemic, which shows that vulnerable people do know how and where to access local help. Currently Splitz receives around 60 to 70 referrals each week for support.

The new dedicated out of hours line is 01225 712880 and will take over from the Swindon Domestic Abuse Support Service, which has kindly provided additional out of hours telephone support to Wiltshire residents over recent months.

Global Blood Test Tube Shortage

“The NHS has been advised of a global shortage of some equipment used for taking blood tests.


As I am sure your GP practice has explained, this shortage of bottles for blood tests has an impact throughout the country.


This has meant that we must follow national guidance and can only perform the most urgent and emergency blood tests at this present time.


As a result, your GP may have agreed that your blood test should be postponed in order to help ensure that we have enough blood bottles available for those in most urgent need.


I understand that this may well cause you some anxiety and uncertainty, and I am sorry for that, but your GP will have made this difficult decision based on clinical priorities and need.


Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be doing everything we can to re-book your test when supplies become more easily available.


Thank you for your patience and bearing with us.”

There is currently a global shortage of blood test tubes for the next few months.

In response to this, we are unable to carry out routine blood tests with immediate effect until the supply issue has been resolved. We would like to reassure patients that we will only be doing bloods for those who are acutely unwell.

Please do not call us regarding this issue as the situation is completely out of our control. If you currently have a routine blood appointment booked with us, please expect a call from us promptly to cancel the appointment.

We are sorry for any inconvenience caused.

Taking Steps Towards Living Well


As we hopefully begin to emerge from the constraints of Covid 19 pandemic, it is a good time to consider how we can mitigate the impacts of the last 15 months, in particular, in re-establishing those valuable and important links with each other. Of course, many support organisations have continued to operate, often by ingenious and innovative methods and we should be grateful to all those who have worked so hard to keep going despite the pressures. Like many other groups, the Health, Well Being and Social Care Forum has met virtually throughout the pandemic, continuing to link, inform and educate across the spectrum of support organisations including medical, charities, and individuals. As our many participating groups begin to re-open up across the next three months, we will feature some of them in the Journal and we start with four that are available to you right now, so do contact them for more details.

Warminster u3a is an activities club for people who are retired or no longer in full time work.  The term The University of the Third Age (u3a) is a misnomer as it has nothing to do with a university!  In Warminster, everything is organised by the members for the members, in a very informal and friendly way.  Whilst our formal objectives include the education of older people by means of interest groups, this means in practice the provision of opportunities to meet other people, make new friends and indulge in interests or fun activities (motto – ‘learn, laugh, live’). Whilst there are some academic subjects, there are many more that are all about having fun with likeminded people.  There are also monthly meetings in the Civic Centre with a visiting speaker followed by tea or coffee and chat with friends.

The Warminster Chat Café provides a safe and caring space where people feeling isolated, excluded or lonely can chat with others over a cup of tea and a biscuit or two. It was set up by the community volunteer group Open Door Warminster, which was established in 2019 in response to the demands of the pandemic. The Chat Café aims to help people who, for whatever reason, feel isolated or excluded to come into a warm, welcoming environment and enjoy a simple chat over a cup of tea or coffee. With lockdown restrictions now easing, the Café offers a gentle first step for anyone venturing out after months of social isolation. Just drop in, a warm welcome is promised.  For more info, please contact the group on

Carer Support Wiltshire works across Wiltshire to support all unpaid carers. You can call us for a conversation with one of our support team about the impact your caring role is having on you. We can then guide you to support that is right for you including; a telephone support line; information on, and referrals to, other useful organisations; our Talk & Support befriending service for a friendly chat either on the phone or via a virtual meeting; the Carers Emergency Card. You can keep in touch with us via our monthly emails by subscribing here or call us on 0800 181 4118.

Warminster Action Group is a grassroots community group, fully run by volunteers to support the people of Warminster. We started up at the beginning of the Covid crisis to help those who are vulnerable, and in need of support getting shopping and prescriptions. We have grown so much over the weeks and we are now able to help in so many more ways. We can help walk your beloved dog, or give you a call if you are feeling lonely and need a friendly natter once a week. And if you are able to help us help others, we are currently very short on shopping

volunteers. Could you spare an hour a week to shop for someone who really needs help? You can access us on, via our website  or call us on 01985 250081.